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Mark: Corporate Training Manager Brings Home Food Safety Training Wins

marky mark


Meet Mark, a Corporate Training Manager at one of Canada’s largest chain of restaurants. While his responsibilities are many, the main focus of his job is dedicated to assessing the training needs of the company’s restaurant chains, evaluating the effectiveness of these training programs, and occasionally hiring consultants.

Since training is one of the most important parts of the foodservice sector, Mark’s job is essential to the success of the organization. Without people like him, it’d be much more difficult to determine whether training programs are actually resonating with employees and how to go about improving or overhauling them.

Without effective and engaging training programs, employees are far more likely to make easily avoidable mistakes that could lead to catastrophic food safety incidents like foodborne illness outbreaks and failed health inspections. This has always been the biggest issue for Mark, as the majority of food handler training programs are unintuitive and do nothing to engage learners, serving more as compliance training than anything that will actually resonate with food handlers.

On top of the need for quality food safety training programs, many health units now require that at least one currently certified food handler be on premises at all times, making it even more important that restaurants provide training opportunities to their staff in a timely manner. With no suitable one-size-fits-all solution to use throughout the company, Mark was faced with a major challenge in finding appropriate (and reliable) food safety training that would engage employees, promote best practices, and allow for comprehensive reporting. Definitely easier said than done.

No one-size-fits-all industry standard

Unfortunately, it’s never as easy as rolling out a standard food safety training program across every chain on the company’s learning management system (LMS) and monitoring it to manage programs and review overall effectiveness. With no one-size-fits all training program available, many businesses are forced to use unreliable programs without the ability to integrate it with their LMS or settle for a dull program which will only be treated as compliance training by the majority of employees.

This simply wasn’t an option for Mark, who was set on finding a comprehensive food safety training program which would actually help employees improve at their jobs, reinforce best practices, mitigate risks, and be compatible with the company’s LMS for ease of use and seamless reporting. Anything less would be totally unacceptable.

After searching for Canadian companies offering food certification courses, Mark quickly found himself ruling out the majority of options because they simply don’t speak to the corporate nature of his employer, meaning that they would be very difficult to roll out in the company’s various chains. Not only that, but none of them offered the ability to integrate with the company’s established LMS, making them virtually useless for any sort of reliable reporting and meaning that Mark wouldn’t be able to effectively assess their effectiveness.

The solution? Engaging training with the ability to implement LMS

Just when he thought he had exhausted the training programs available to him, almost as if by chance, Mark stumbled upon FoodSafetyMarket. FoodSafetyMarket offers fully customizable online food handler training which speaks to all sizes and types of foodservice businesses, from corporate all the way down to small scale operations.

Rather than low quality copy and paste courses, FoodSafetyMarket’s courses were designed by one of North America’s foremost food safety education experts, focusing on everything food handlers need to succeed without being dull or inaccessible. The training program was engaging, featuring heavy use of visual elements which were able to relay critical information in a way which would resonate with learners and transcend language barriers.

The best part? FoodSafetyMarket’s online training program can be easily integrated with the company’s learning management system, with employees able to access their training at (businessnamehere) LMS integration means that Mark is able to effortlessly roll out training to all chains simultaneously and gain insight into the effectiveness of the new food safety training program, with full access to reporting which details how many employees have been certified, which employees are missing certification, and which staff members have expiring certification.

Mark can use these reporting features to identify how engaged employees are, tailoring their experience to improve outcomes in the future, guaranteeing that the company’s employees will be better trained, ready to handle crisis situations, and capable of making decisions which promote food safety. LMS integration also means that managers at the franchise level can easily keep tabs on how many employees have completed training, making it easier to ensure that there’s always a certified food handler on premises.

By choosing FoodSafetyMarket over other food handler certification providers, Mark was able to address the needs of the company and its employees, ensuring that they have access to reliable and engaging training programs which build stronger food handlers and minimize risk. It also means that Mark can accurately evaluate how effective the program is and use the program’s customizability to make changes wherever necessary. After the program was rolled out to all franchises, Mark could rest assured that employees were receiving the training they required and that all franchises were compliant with local regulations.

Contact us today to find out how we can transform your learning systems with food safety training that has digital certificates, enterprise-level reporting, and much more.